STORE POLICY
Shipping & Delivery Options
At Automated Time we offer two convenient delivery options to suit your preferences.
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1. Secure Shipping
For clients who prefer the convenience of receiving their luxury watches at their doorstep, we offer secure and insured shipping services. Our team takes great care in packaging each timepiece with the utmost attention to detail, ensuring it reaches you in pristine condition.
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Packaging: Your luxury watch will be shipped in a transportation box, accompanied by protective cushioning, ensuring it is safeguarded during transit.
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Shipping Insurance: We understand the value and sentiment attached to your purchase, which is why we offer shipping insurance as standard at no additional cost to you. This means you can have peace of mind.
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Courier Services: We have partnered with reputable and reliable courier services to ensure prompt and timely delivery. Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor the progress of your shipment every step of the way.
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2. Office Pickup
For clients who prefer a more personal touch and wish to experience, we extend a warm welcome to our office for in-person pickups. We will be delighted to assist you, ensuring your visit is as memorable as the timepiece you take home.
Appointment Scheduling: To enhance your experience, we kindly request that you schedule an appointment for your office pickup. This ensures that we can prepare your selected timepiece and any necessary documentation in advance, providing you with dedicated attention during your visit.
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Costs and Fees
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Shipping costs are calculated based on the value of the watch and are included in the prices listed on the website. For clients choosing office pickup, there are no additional fees or charges as well. We are committed to transparency and will display all associated costs clearly before finalizing your purchase.
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Customer Satisfaction Guarantee
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At Automated Time your satisfaction is our utmost priority. We take great pride in offering unparalleled customer service, ensuring that you are delighted with your purchase. Should you have any questions, concerns, or special requests, we are ready to assist you promptly and courteously.
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We value your loyalty and are grateful for your trust in Automated Time. We look forward to accompanying you on your journey for many years to come.
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If you require any further assistance, please don't hesitate to reach out to us on WhatsApp or via mail.
Refund & Exchanges
We want every client to be thrilled with their choice, knowing that they are investing in a piece of timeless beauty and artistry.
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A Thoughtful Selection Process:
We understand that choosing a luxury watch is a personal decision that requires careful consideration. We ensures that each watch is accurately represented on our platform, with detailed descriptions and high-quality imagery, allowing you to make a well-informed decision. Moreover, we are there to answer all your questions.
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Refunds and Exchanges - Our Approach:
While we are confident in the quality and appeal of our luxury watches, we acknowledge that individual preferences can vary. If, by any chance, you find yourself dissatisfied with your purchase, we are here to assist you in finding a solution that leaves you completely content.
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Client-Centric Approach: We prioritize your satisfaction and are committed to finding a resolution that aligns with your preferences and needs.
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Options for Change: If, for any reason, you are not entirely satisfied with your purchase, you may request a refund or trade. We do offer the possibility of returning the watch or work together to consign it, ensuring that your experience remains positive. Every case is different and will be discussed with us. To do so, get in touch with us and we will be happy to assist you and guide you.
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Service: Should you encounter any issues with the movement or condition of your watch, rest assured that we will promptly address and rectify the situation. Your trust is invaluable to us, and we take pride in maintaining the highest standards of quality.
Open Communication:
Every case is unique, and we value open communication with our clients. If you have concerns, questions, or would like to explore options, please don't hesitate to reach out to us. We are here to listen, understand, and collaborate with you. We are committed to building a strong and enduring relationship with each and every client.
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PAYMENT METHODS
To ensure a seamless and hassle-free transaction, we currently accept payments exclusively via bank transfers.
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Bank Transfers:
We understand the importance of a safe and transparent payment process, especially when dealing with luxury timepieces. With bank transfers, we can ensure a smooth and secure transaction.
How to Make a Purchase:
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Select Your Timepiece: Once you've made your selection, please get in touch with us to initiate the purchasing process.
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Personalized Guidance: We are here to assist you every step of the way. When you contact us, we will guide you through the process, answer any questions you may have, and provide you with the necessary information to proceed.
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Invoice and Payment: After your initial contact, we will send you your invoice.
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Bank Transfer: To complete your purchase, initiate a bank transfer using the details provided in the invoice. Please mention the invoice number (#xxxxxx) in the description of your bank transfer.
Next Steps:
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Confirmation: Upon successful receipt of your payment, we will confirm the transaction and your purchase. At this point, you have the option to choose between having your luxury timepiece shipped to your preferred location or arranging for a pickup at our office.
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Shipping or Pickup: If you opt for shipping, we will prepare your timepiece with the utmost care and provide you with tracking information once it's on its way. For office pickups, we kindly request that the payment be confirmed before arriving to ensure a smooth and efficient experience.
Important Reminders:
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For office pickups, we kindly request that the bank transfer be completed (visible on our bank account) before arriving at our office to ensure a smooth handover process.
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If you are making an international bank transfer, please consider any potential currency conversion fees and processing times that may apply.
Your Satisfaction is Our Priority:
We are dedicated to providing you with a seamless and enjoyable shopping experience. Should you have any questions or require assistance with the payment process, we are always ready to assist you. Feel free to reach out to us via Whatsapp or email, and we will be delighted to help.
Thank you for choosing Automated Time for your luxury timekeeping needs. We look forward to serving you with the utmost care and professionalism.